Catastrophic Risks (CAT)

The growing frequency and scale of climate-related contingencies worldwide implies that the number of cases insurers are required to attend to is on the rise. This type of loss with a high social impact demands special sensitivity and a quick and effective response, by providing a quality service. Our experience of more than 30 years fully qualifies us to do just this.

Logistics and Technology, our strengths

  • We have latest-technology communications and calculation equipment in all our offices.
  • We have specific software for the management of adjustment briefs and preparation of preliminary and definitive reports.
  • For catastrophic conditions our CAT Plan contemplates renting and buying equipment to install a self-sufficient office in strategic locations with the necessary supplies.

Action Strategy

In cases such as hurricanes, adjusters travel to the site in advance to analyse pre-existing pathologies in the affected zone. Then, we set about:

  1. Installing offices with connected workstations in record time in the zone.
  2. Deploying expert handlers, accustomed to communication, and administrative personnel.
  3. Establishing action protocols with insurers and insureds for handling the adjustment, and settlements attending to limits and deductibles.
  4. Offering the possibility of settlement by RTS on behalf of the Insurer.
  5. With detailed information in real time and periodic analysis of loss ratio development.
  6. Closing losses in a short space of time, with utmost rigour.

Our Contingency Plan

  1. Defines the configuration of a replicable working structure of Teams comprising one Director and 4-8 professionals under their supervision (depending on the scale of the event to be attended).
  2. Based on the characteristics of the event, if a greater capacity is required, this basic structure is replicated as many times as necessary, maintaining one Director to coordinate all teams leaving the specialists to support all teams.
  3. This structure would be replicated such that each Director is the communication channel for coordination with the Interprofessional team.

Catastrophic events

Our accumulated experience after many years attending to major losses, such as those mentioned below, allows us to measure our response capacity.

  • Mass claims: General power cut with hundreds of thousands of affected parties in Spain, Girona / Argentina, Buenos Aires, 2010, 2011, 2013. Large forest fires in Spain, Chile, and Portugal, with fatalities and hundreds of affected properties.
  • Volcanic eruption: Spain, La Palma, 2021.
  • Hurricanes: George and Jeanne, Dominican Republic, 1998 and 2004 respectively. Wilma, Mexico and US, 2005. Katrina, Caribbean-US, 2005. Dean, Mexico and Caribbean, 2007. Alex, Mexico, 2010. Irma and María, Caribbean-US, 2017.
  • Earthquakes: Colombia 1995, 1999, 2008. El Salvador, 2001. Chile, 2010. Spain, Lorca, 2011. Turkey, 2011. Nepal, 2015. Mexico, 2017.
  • Floods: In Spain, Valencia, 1982 and 1998; Bilbao, 1983; Málaga, Guipúzcoa and Vizcaya, 1997; DANA, 2019; and Storm Gloria, 2020, these last two events affected several provinces and communities. Dominican Republic 2008. Morocco, Casablanca, 2010. Peru, El Niño, 2017.
  • Storms: Noel, Dominican Republic, 2007. Stan, Guatemala, 2005.
  • Landslides and avalanches: Spanish Pyrenees, Aznalcóllar, 1998.

Specialty Management  >

Javier Santibáñez

David Herranz